Returns + Exchanges
LOU ROU wants you to be happy with your order, so if something is not right, please let us know. If you are completely unsatisfied with your purchase, we will refund/exchange your item within 7 days from the date it was delivered. Refunds will be issued approximately 7-10 days after we receive your return. Original shipping charges are non-refundable. ALL returned merchandise must be unworn, unused and in original condition. All monogrammed and made-to-order items are FINAL SALE. LOU ROU has the right to refuse returns not meeting these requirements.